Being part of IT infrastructure team, occasionally I need to provide support to end users when the desktop support guys are not available. This is when I found the remote assistance feature very handy, providing support to end users without moving from your workstation.
I found the quickest and the easiest way to launch the “Offer Remote Assistance" is to create a shortcut on your desktop:
To do this, simply create a shortcut that points to following url:
%windir%\explorer.exe "hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm"
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